This morning I woke up to quite the surprise, I hopped onto Squaw Valley’s website to purchase my winter pass and stumbled across the deal of a lifetime! Each of Squaw’s passes had been marked down to $1 for a limited time. Without even thinking, I purchased a ticket and told a couple friends to hop on the deal as well. We all successfully ordered passes with our credit card info and registered our accounts. We received confirmation emails, and jumped in my car with smiles on our faces, to rush down to Squaw (1-hour drive) to pick up our passes. When we arrived we walked by someone who had just picked up their physical pass with the same deal as well. I went to the window to pick up my pass and was asked, “Did you pay one dollar for this?” I then responded, “Yes,” the season pass worker’s response was, “sorry that’s not going to fly.” We mentioned that we had already rightfully paid, and had confirmation emails – then we were rudely told, “You’re not going to get anywhere with that!”
Even if this was an error on their side, I feel it would be a better move on their part to own up to their mistake and honor the price of the passes.
Are they going to honor all of our purchases? I mean shit, I’ll be spending at least $40 a day there just on beer at KT’s Base Bar and Highcamp. I would easily convince my friends and family to join me and I’m certain I’ll spend more than the $809 it would cost me for a pass on various other things over the course of a season.
Your move Squaw…
Here’s the screen shot of the company site season pass purchase prices, and my confirmation email of my season pass:
If anyone wants me to post their screenshots in here, don’t hesitate to email them to me.
7:00PM Oct 1st 2014 directly from Squaw:
Nicholas From midnight until approximately 9am this morning we had a product programming error in our estore. This error made it appear as if you could purchase a Tahoe Super Pass for just $1 or even at no cost – (wow, as you know that would have been too good to be true!). During that timeframe we see that you attempted to purchase a Tahoe Super Pass but this was based on a mistake and, as such, we will be voiding/refunding that transaction by the end of the day tomorrow, Thursday, October 2, 2014. We were able to quickly remedy the error, but also wanted to notify you quickly. We appreciate your understanding on this matter and invite you to come to Squaw Valley | Alpine Meadows and join us for another exciting winter season! Please keep your eye on your inbox. We’ll be sending you a special season pass offer because we’d love to see you on the slopes this winter. If you have any questions please contact us: Guest Services 1.800.403.0206 firstname.lastname@example.org”
Update: Oct 3rd 11:12am directly from Squaw.
We appreciate your understanding about the mistake we made Tuesday and know that you were disappointed that getting a pass for $1 or less really was too good to be true. You acted so quickly, though, to attempt to purchase that we believe you are excited to ski at Squaw Valley | Alpine Meadows this season.
As such, we are offering you an exclusive low price on a Tahoe Super Pass for 2014-15. To take advantage of this offer please call us by 4pm PT on October 17, 2014 to purchase your pass. This special offer is only for you and cannot be transferred. You’ll be asked for your first and last name as well the email address where you received this email. Your season pass will be activated once you have completed and returned your season pass agreement and release of liability. These forms are available online and via email.
Tahoe Super Pass Special Rates for You Gold $809 $499 Silver $579 $399 Bronze Plus $519 $299
To take advantage of your offer, please call:
Now its the point, not the price.