Squaw Valley presents deal of a lifetime then pulls out prematurely…

Squaw Valley presents deal of a lifetime then pulls out prematurely…

This morning I woke up to quite the surprise, I hopped onto Squaw Valley’s website to purchase my winter pass and stumbled across the deal of a lifetime! Each of Squaw’s passes had been marked down to $1 for a limited time. Without even thinking, I purchased a ticket and told a couple friends to hop on the deal as well. We all successfully ordered passes with our credit card info and registered our accounts. We received confirmation emails, and jumped in my car with smiles on our faces, to rush down to Squaw (1-hour drive) to pick up our passes. When we arrived we walked by someone who had just picked up their physical pass with the same deal as well. I went to the window to pick up my pass and was asked, “Did you pay one dollar for this?” I then responded, “Yes,” the season pass worker’s response was, “sorry that’s not going to fly.” We mentioned that we had already rightfully paid, and had confirmation emails – then we were rudely told, “You’re not going to get anywhere with that!”

Even if this was an error on their side, I feel it would be a better move on their part to own up to their mistake and honor the price of the passes.

Are they going to honor all of our purchases? I mean shit, I’ll be spending at least $40 a day there just on beer at KT’s Base Bar and Highcamp. I would easily convince my friends and family to join me and I’m certain I’ll spend more than the $809 it would cost me for a pass on various other things over the course of a season.

Your move Squaw…

Here’s the screen shot of the company site season pass purchase prices, and my confirmation email of my season pass:

If anyone wants me to post their screenshots in here, don’t hesitate to email them to me.

squaw valley

Updates:

7:00PM Oct 1st 2014 directly from Squaw:

 

Nicholas From midnight until approximately 9am this morning we had a product programming error in our estore. This error made it appear as if you could purchase a Tahoe Super Pass for just $1 or even at no cost – (wow, as you know that would have been too good to be true!). During that timeframe we see that you attempted to purchase a Tahoe Super Pass but this was based on a mistake and, as such, we will be voiding/refunding that transaction by the end of the day tomorrow, Thursday, October 2, 2014. We were able to quickly remedy the error, but also wanted to notify you quickly. We appreciate your understanding on this matter and invite you to come to Squaw Valley | Alpine Meadows and join us for another exciting winter season! Please keep your eye on your inbox. We’ll be sending you a special season pass offer because we’d love to see you on the slopes this winter. If you have any questions please contact us: Guest Services 1.800.403.0206 squaw@squaw.com”

Update: Oct 3rd 11:12am directly from Squaw.

Nicholas

We appreciate your understanding about the mistake we made Tuesday and know that you were disappointed that getting a pass for $1 or less really was too good to be true. You acted so quickly, though, to attempt to purchase that we believe you are excited to ski at Squaw Valley | Alpine Meadows this season.

As such, we are offering you an exclusive low price on a Tahoe Super Pass for 2014-15. To take advantage of this offer please call us by 4pm PT on October 17, 2014 to purchase your pass. This special offer is only for you and cannot be transferred. You’ll be asked for your first and last name as well the email address where you received this email. Your season pass will be activated once you have completed and returned your season pass agreement and release of liability. These forms are available online and via email.

Tahoe Super Pass Special Rates for You Gold $809 $499 Silver $579 $399 Bronze Plus $519 $299

To take advantage of your offer, please call:

 

United Airlines went through a similar issue and honored theircheap” flights. Read more here.

 

United AirlinesNow its the point, not the price.

19 Comments

  1. Quit crying! Get a real job and pay for your pass like a man!

    Reply
    • I love the assumptions on my job, this comment makes me even more happy about my 4 hour salary work weeks 😀

      Reply
    • Why would anyone in their right mind want a “real” job?

      Reply
  2. I was lucky enough to buy several of the United $5 fares. There is a lot of DOT regulation that makes it nearly impossible for any airline to cancel a ticket once it is issued. Unfortunately for whoever bought Squaw passes, you don’t have regulation protecting you.

    Reply
    • You don’t need more regulation. You just need to recognize a bill of sale as a legally binding contract. If Nick brings this to court a competent judge should see that.

      Reply
  3. Its not like Squaw is going to be out any money by letting these people ski with their $1.00 passes. If it were free meals or something like that…maybe a little different. There is no out of pocket loss for them to incur due to this error…just their profit on some tickets. Yet as many people indicated, this will lead to more trips than they would have normally taken and hopefully made up through beer and food purchases. A contract was entered into when the tickets were purchased. Squaw should honor the contract.

    Reply
    • Legally speaking Squaw has every right to cancel this transaction as it does not meet the sufficient conditions of ‘consideration’. That being that for a contact to be legal each party must be giving something of value in return for something else of value. Even those that paid the $1 were paying that as a donation and not as a payment for the pass. Also in the small print in the terms and conditions it specifically states they can cancel any pass at any time for any reason. This whole transaction would also probably be considered ‘unconscionable’ under California civil law; also voiding it.

      Reply
  4. I recently booked a suite at Grand Sierra Resort in Reno for negative $25. Knowing it was a glitch, I was prepared to pay but they politely declined my offer and fulfilled their glitch with a free room and a $25 credit.

    Reply
  5. I got my ticket for slightly over $300 after it was incorrectly labeled on their site. That’s pretty shady!

    Reply
  6. Nick, just wanted to let you know that we (Moonshine Ink) used your screenshot on our Facebook page, but I linked to your blog. Hope that’s OK!!

    Reply
    • Please link directly to this post.

      Reply
  7. Of course they don’t have to honour this. That would be absurd.

    You think that because a single employee makes what is clearly a mistake a company should potentially lose up to a million dollars?

    You have no damages, so no right to compensation.

    Reply
  8. If you have a receipt, they by law must honor the transaction. That would be fraud if they didn’t.

    Reply
    • Yes Ben, I agree that Squaw Must honor the $1.00 charged and paid when the pass was ordered. A good metaphor would be mistake fares made on airline websites; the mistake fare ARE HONORED! I was the beneficiary of such a mistake fare that was booked to fly round trip SLC-Geneva ( to get to CHAMONIX) for $12.60 rather than $1260.00 it would have Been… It was honored.

      Reply
  9. If something is too good to be true it probably isn’t true. I figured it was a mistake but ordered one too. Not surprising at all its not being honored. The pass itself would cost more than a dollar to print. It was an obvious mistake. Thought I’d what would happen.

    Reply
  10. They better honor this. This is horrible service.

    Reply

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